Return & Refund Policy

Last updated: October 15, 2026

We want you to love your Kama Home Designs order. If something isn't right, here's how we'll make it right.

Damaged, defective or wrong items

If your item arrives damaged, doesn't work, or isn't what you ordered, we'll send a free replacement or give you a full refund, including shipping. Your choice.

Email us within 7 days of delivery at sala@kamahomedesignes.com.
Include your order number and clear photos or a short video showing the problem and the packaging.
In most cases, you don't need to send the item back.

Please note that packaging can sometimes get a little dented in transit. If the box is damaged but the product inside is fine and works, it doesn't count as a damaged item.

Changed your mind? 14-day returns

You can return unused items within 14 days of delivery for a refund of the item price.

To be eligible, items must be:

Unused and unwashed
In their original packaging, with all parts included

How to start a return:

Email sala@kamahomedesignes.com with your order number and the item you'd like to return.
We'll reply within one business day with your return approval and return address. Please don't send items back without approval, because returns sent to the shipping warehouse can't be accepted.
Ship the item back with a tracking number and send us the tracking number.

Good to know:

Return shipping is paid by the customer for change-of-mind returns.
Original shipping charges are not refunded.
If your return makes the rest of your order fall below the $50 free-shipping amount, we'll deduct the $5.95 standard shipping fee from your refund.

Items we can't accept for change-of-mind returns

For hygiene reasons, the following can only be returned if they arrive damaged, defective or wrong:

Sponges and dishcloths that have been opened or used
Candles that have been burned
Bedding that has been removed from its packaging, washed or used

Exchanges

We don't offer direct exchanges. To swap an item, return it as described above and place a new order for the item you want.

Refunds

Once we receive and check your return, we'll issue your refund within 5 business days.
Refunds go back to your original payment method (card, PayPal, Apple Pay or Google Pay).
Your bank or payment provider may take 5–10 business days to show the refund.

Cancellations

Orders are sent to our fulfillment partners quickly. If you need to cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and give you a full refund. Once an order has shipped, it can't be cancelled, but you can return it under this policy.

Lost or late packages

If your tracking hasn't updated in 10 business days, or it shows delivered but you can't find your package, email us. We'll work with the carrier and our fulfillment partner, and if your package is confirmed lost, we'll send a replacement or give you a full refund.

Before contacting us about a "delivered" package, please check with neighbors, your building's mail room, and around your property.

Wrong address

Please check your shipping address at checkout. If a package is returned or lost because of an incorrect address entered at checkout, we can reship it once you pay the shipping cost again.

Contact us

Questions about a return? Email sala@kamahomedesignes.com or call +1 516-612-7871. We reply within one business day.